Shipping policy

At Peninsula Providore, we strive to ensure that your extra virgin olive oil and other products arrive safely and promptly. Below are the details of our shipping policy to help you understand our process.

Processing & Dispatch
• Orders are processed within 2-3 business days of receiving payment.
• During peak seasons or promotional periods, processing times may be slightly longer.
• You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Rates & Delivery Times
• We ship across Australia using trusted courier partners to ensure timely and secure delivery.
• Standard delivery times are 7-10 business days, depending on your location.
• Express shipping options may be available at checkout for faster delivery, but rely on third party delivery partners
• Shipping costs are calculated at checkout based on your location and order size.

Local Pickup
• Customers are welcome to pick up their orders from our farm shop during opening hours or by appointment.
• Please select the local pickup option at checkout and wait for a confirmation email before collecting your order.

Damaged or Lost Parcels 
• If your order arrives damaged, please contact us within 7 days with photos of the packaging and item.
• If your parcel is delayed or lost, please reach out to us, and we will assist in tracking it with the courier.

International Shipping
• At this time, we do not offer international shipping. However, please contact us if you have specific requests, and we may be able to assist.

For any questions regarding your order, please contact our team at:
• Email: sales@peninsulaprovidore.net.au
• Phone: 0402 225 314

Thank you for supporting Peninsula Providore. We appreciate your business and look forward to delivering quality products to your doorstep.